Before or after you book we have tried our best to compile a list of all the questions we frequently receive.
Before you reach out, please look below and see if we've been able to help you!
Although we value and respect various dietary choices and restrictions, please note that our kitchen is limited in size and resources. Nonetheless, we strive to provide a diverse selection of food items to accommodate a few of the most common dietary needs, including vegetarian and gluten-friendly (not suitable for celiac sufferers) options.
For more details about our offerings, please visit our Food and Beverage page.
No, we don’t allow outside food or drinks.
However, if there’s a special occasion and you wish to bring a cake we can make an exception to this policy. We will gladly store the cake until you are ready and provide the appropriate dishes for service.
Please inform us in advance by including a note in your online ticket purchase or replying to your reservation email.
Please visit our Food & Beverage page.
The time on your ticket is when boarding begins. Boarding will last for 45 minutes. The boat will leave the dock around 1 hour after boarding starts.
For example: A 7pm cruise will start boarding at 7pm, finish boarding at 7:45pm, and set sail by 8pm.
It is crucial to arrive on time as departure times are strictly adhered to. Latecomers will not be accommodated, so don’t be late!
You can find the boarding time details for each event on the event description page, so make sure to check it out. However, the specific timing of your event may differ, so please be sure to double-check.
For public cruises we do not permit any decorations that may detract from the enjoyable experience of other guests. You are welcome to bring small decorations such as a few balloons or party favours if you are celebrating a special occasion. Large signs are not permitted. Confetti or glitter is not permitted as it is very damaging to the river ecosystem.
For private events, you’re more than welcome to bring decorations on board. Please let us know what you’re thinking of when booking the event.
When you’re ready to use the Gift Certificate, just visit our Tickets page.
Select your desired date on the calendar,
Select “Book Now” on the ticket option you’d prefer,
Adjust the number of people attending, and enter your information as directed,
On the Payment Page, choose “Gift Certificate” (it looks like a little present), and enter the gift certificate number.
* Make sure to include the “G” and the dashes in the gift certificate number.
** Don’t enter the gift certificate code into the “Promo/Voucher” box. It won’t work.
Gift certificates are available for purchase and can be used for any cruise. We offer various denominations and they will be sent to the recipient via email in electronic form.
You can purchase tickets in bulk! Simply go to our Tickets page, select the cruise your group wishes to attend, and enter the number of tickets you need.
But since there are no assigned tables or seats, you don’t need to purchase all your tickets at once to ensure everyone is on the same cruise. Just inform your group about the specific cruise they should book tickets for. As long as there are tickets available, everyone can buy theirs separately.
We only offer tickets for our events online, but please be aware that our events do sell out quickly. You may also visit the “Contact” page to get in touch with us.
To ensure that you have the most up-to-date information about our events, please check our online ticketing system for the latest schedule and availability.
We offer several ticket pricing options to accommodate a range of ages and needs.
Adult ticket pricing applies to ages 14+
Child ticket pricing applies to ages 4-13
Senior ticket pricing applies to ages 60+
Infants and children 3 and under are free.
Yes! If you show your Access2 Card at the dock, you will get free entry for your support person or aide for any of our cruises. You don’t need to pre-purchase a ticket for your support person.
Please note that any support person entering using an Access2 card will not have access to the buffet.
You don’t need to reserve a table for any of our cruises. Tables are first come first served. We have tables available on the outside deck and inside the dining room.
However, we offer a Reserved Table for 2 package, which includes a beautifully decorated table and a bottled beverage of your choice. This is an excellent option for a special date night or to make your cruise even more memorable. Purchasing this package can be done at the same time as buying your cruise tickets for an additional cost. If you’d like to purchase a Reserved Table for 2 package for more than two people, you’ll need to book additional packages and we can arrange the tables to be together for your group.
Occasionally, the water level of the river is too low for us to take our normal cruise route. Unfortunately, we won’t know the water levels for sure until right before the cruise sets off.
If the water level is too low for the regular route, you will receive a credit for a future regular cruise for later in the season so you can come back and experience the full route. The credit will be sent after your cruise to the email address that booked the cruise tickets. The credit will be for the cruise only, and won’t include a buffet or entertainment, as those will still be provided on the original cruise.
If we have to cancel the cruise entirely (due to mechanical issues, extreme weather, etc.), we’ll let you know as soon as possible and give you the option to refund your purchase or re-book on a future date.
Our policy is that our tickets are final sale. You must agree to this before purchasing.
If you can no longer make your scheduled cruise, we can:
Refund the ticket in the form of a gift certificate. This can be used for the purchase of a future cruise. Please note that we can’t accept gift certificates as a form of payment for onboard purchases such as drinks or burgers.
Reschedule the tickets for another date. Please contact us and we can transfer your tickets to a different cruise for you.
Pass the tickets on to someone else via email. You’re welcome to forward the tickets on to a friend or someone else who can make the cruise in your place. The tickets do not to be transferred to a different name! They just need to have the original tickets when boarding
Please get in touch with us if you need to reschedule your cruise.
Our events are held rain or shine except for circumstances such as low water levels. We will sail through thunderstorms and high winds as it does not impact the boat. All decisions regarding our ability to sail are made by the ship’s Captain.
If we need to cancel a cruise, we will do our best to contact you via email and post updates on our website and social media with as much notice as possible.
A cruise is approximately 60-90 minutes long, and the route may vary depending on the water levels.
Please note that our sailing route may be altered due to unpredictable and rapidly fluctuating North Saskatchewan water levels. We strive to provide the best possible sailing experience.
Per the City of Edmonton regulations, service dogs which have been recognized by an accredited organization are welcome on board. Otherwise, please leave your pets at home to ensure everyone has a comfortable experience.
Pretending your dog is a service dog is unwelcome and unkind to other guests. Service dogs are highly trained and serve a very specific purpose as an aid to individuals that need them.
We sail in the rain and sun, so it’s best to dress for the weather. We suggest wearing flat comfortable shoes that won’t slide off your feet.
It can also get cold during the evening on the water, so bring a sweater or light jacket for an evening cruise.
Yes – there is space to leave them on the side of the deck. But since deck space is limited, please consider other transport options for your cruise. Please note that we cannot be held responsible for any strollers or wagons left unattended on deck.
Please be considerate of the space of other guests when determining where you may leave your stroller.
You may not smoke or vape on the Edmonton Queen.
We take the safety and comfort of our guests seriously, and to ensure a healthy environment for all, smoking and vaping are strictly prohibited on the ship. This policy is in place to comply with local regulations and to maintain a clean and pleasant atmosphere for all our visitors.
We appreciate your cooperation in adhering to this policy and helping us to create a welcoming environment for all.
Yes – there are men’s and women’s washroom on the top deck. The women's washroom has a wheelchair accessible stall. There is also a private wheelchair accessible washroom on the lower deck.
Yes there is accessible parking available. Please note that our parking lot is a public parking lot so access to spots is first-come first-served.
Yes – the boat is wheelchair accessible! As of 2026 we have a brand new wheelchair lift that provides access to the dining room. It has a 500lb capacity. There is a wheelchair accessible bathroom stall on the upper deck washrooms and a private wheelchair accessible washroom beside the lower deck dining room.
Please be aware that guests will need to travel approximately 200 meters North from the parking lot to reach the boat. There is also a relatively steep slope from the parking lot to the dock, or a set of stairs located east from the incline. Accessing the boat via the gangway involves an incline up and then an incline down.
We do not provide transportation from the parking lot to the boat at this time.
To access the boat, parking is available at Rafters’ Landing. You will then walk north along the City Park path, then down an inclined paved trail. If you look up above the trees, you’ll see four flags in the air. That’s where the boat is!
Limited parking for the Edmonton Riverboat is available at Rafters Landing. However, please keep in mind that parking at our location is also open to the general public and can fill up quickly.
For additional parking options, Henrietta Muir Edwards Park is available just east of Rafters Landing, near the new LRT bridge. Also, there is street parking available along 96A Street and 98A Ave, north of 98 Ave. There is the Muttart Conservatory parking lot south of 98 Ave on 96A St, however please note that you must register your vehicle to park there.
As a courtesy to our community, please observe all bylaws when parking at any location. Please be aware that parking on grassy parkland at Rafters’ Landing will result in a parking ticket from the City of Edmonton that Edmonton Riverboat will not be responsible for.
To avoid any inconvenience, we strongly encourage you to consider taking public transportation, a taxi, Uber, walk, or carpool with others.
We also remind you to drink responsibly if you do choose to drive. In the event that you do need to drive, please allow ample time to locate parking.